You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please call us at 219-879-2822 with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We readily ship to any address in the United States. In order to ensure you are receiving the best value for shipping, items that weigh less than 13 oz. will be shipped USPS First Class. Parcels that weigh between 13 oz. and 3 lbs. will be shipped USPS Priority Mail. Parcels that weigh 3 lbs. or more will be shipping UPS.
Shipping charges are based on the total cost of merchandise.
$0.01 to $15 = $6
$15.01 to $90 = $10
$90.01 to $200 = $13
$20.01 to $300 = $15
$30.01 to $400 = $17
$40.01 to $500 = $20
$50.01 to $999.99 = $25
$1000 and over = $30
Due to their weight and size Lionel Ready-to-Run sets will be shipped through UPS at a flat rate of $25.00.
All orders are carefully reviewed, including shipping charges. If you have special shipping needs please contact us at 219-879-2822